Frequently asked questions

Choosing

Which support is right for me? Take the fit quiz. Six questions, no email required. Or compare all six side by side.

What sizes do you make? Comfora uses EU size bands, not single sizes. The range differs by product, and the differences matter:

  • CloudStep: EU35-36 to EU45-46
  • The Mile: White EU35-36 to EU45-46. Black stops at EU43-44.
  • LeatherLine, WarmStep, LiftStep: EU35-36 to EU43-44
  • HeelHold: EU35-36, EU37-38 and EU39-40 only. It is not made above EU39-40.

Can I use one support in different shoes? You can move a removable insole between shoes. The five full-length supports are removable; HeelHold is self-adhesive and is designed to stay in the shoe you stick it into.

Which support goes in which shoe? See the fit and sizing guide.

Using

Do I remove my shoe's original insole? For the five full-length supports, yes. Leaving the original insole in reduces the room inside the shoe and is the most common cause of a poor first week. HeelHold is a three-quarter-length pad and sits on top of the existing footbed.

Can I trim them to fit? Only WarmStep. Its supplier states the insole can be cut to fit. We do not make that claim for the others, because their suppliers do not.

How do I clean them? Wipe with a damp cloth and mild soap, then air dry away from direct heat. Do not machine wash and do not dry them on a radiator.

Buying and delivery

Is shipping free? Yes. Standard tracked shipping is free on Comfora orders. Delivery estimates vary by destination and are shown at checkout.

How long does delivery take? Current estimates are 5-24 business days for the United States, 7-24 business days for Europe, and 10-24 business days for the rest of the world. These are estimates, not guarantees. Destination-specific information is shown at checkout and in the shipping policy.

Do you ship internationally? Yes. Customer-facing rates are currently configured for the United States, Europe, and the rest of the world. Available methods and destination-specific estimates are shown at checkout.

Do you offer express shipping? No paid express service is currently confirmed. Available shipping methods are shown at checkout.

What is your returns policy? Eligible unused items may be returned within 14 days under the published refund policy. A worn-product trial and free re-matching are not part of the current launch offer.

Can I cancel my order? Customers in the EU can withdraw from the contract under the terms on the withdrawal page.

Health and safety

Are these medical devices? No. Comfora sells comfort products. They are not treatments, they are not orthotics, and nothing on this site should be read as a medical claim. Please read the medical disclaimer.

Can I use them with custom orthotics? Use one or the other. Do not stack them.

I have diabetes, reduced sensation, or an existing foot condition. Speak to your clinician before ordering. Reduced sensation means a pressure point can develop without you feeling it.

I have persistent or worsening foot pain. See a podiatrist or your doctor. A comfort insole is not a substitute for care.

Still stuck?

Contact us and we will help you choose.